May 21, 2016

What is Mediation?

Mediation is a voluntary, party-centered and structured process where a neutral third party called mediator assists the parties in amicably resolving their dispute by using specialized communication and techniques.

In mediation, the parties retain the right to decide for themselves whether to settle a dispute and the terms of any settlement. Even though the mediator facilitates their communications and negotiations, the parties always retain control over the outcome of the dispute.

The Centre provides both online and physical platform for parties willing to mediate their differences and helps in reaching an understanding.


The benefits of Mediation are

  • Easy accessibility
  • Security
  • Confidentiality
  • Cost and time effective
  • Neutrality
  • Flexibility
  • Win-Win
  • Preserves the relationships

The Process of Mediation

  • Contact the Centre through
  • The Centre will determine if your dispute is appropriate for mediation.
  • The Centre will co-ordinate with the other party through the portal and determine if they are willing to mediate.
  • Parties to mediation shall abide by the Mediation Rules and Code of Conduct of the Centre.
  • Your mediation will be scheduled at a mutually convenient time and may take place either in the physical presence of the parties to the dispute or through online mechanism provided by the Centre.
  • At the mediation session, each party explains his or her point of view. The mediators do not decide who is right or wrong, but instead assists the parties in reaching an agreement.
  • If you reach an agreement, it can be finalized by a written agreement.